Customer Care

The City of Johannesburg has introduced the concept of Rea Vaya Customer Care Centres allocated along the routes for your convenience. This one-stop service delivery provides you with integrated access to products, services and information:

The following services are rendered at all customer care areas:

  • Lodging and following up of all complaints
  • Provision of information related to all services
  • Liaison with and referral to line departments where necessary
  • Handling customer complaints
  • Provide information of  Rea Vaya services and products
  • Attend to Rea Vaya Damaged Cards
  • Attend to Rea Vaya Expiry Cards
  • Keeping accurate records of discussion or correspondence with commuters
  • Communicating courteously with Customers face to face and by telephone

Rea Vaya Customer Care Centres are as follows:

  • Orlando Police
  • UJ Sophia Town
  • Carlton Centre East

Operating Hours:

  • Weekdays: 08H00 – 18H00
  • Weekends: Closed

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