REA VAYA PENALTY APPEAL FORM

It is the City’s policy to investigate all complaints and take appropriate action. Kindly complete and submit the appeal form below if you were unfairly charged by the system or visit the nearest Rea Vaya Customer Care Centre located along the route. :

First Name

Surname

Contact Number

Email Address

Card Number (Required)*

Date of Incident

Time of Incident

Journey Traveled From(e.g. Jabavu)*

Journey Traveled To

Bus route and bus number

Please give additional comments...

Tick below Tick below I agree to the Terms & Conditions of submitting this form.

IMPORTANT:

It is important that commuters should list the bus number and the card number when completing the form.