SUGGESTIONS
The City of Johannesburg has introduced the concept of Rea Vaya Customer Care Centres allocated along the routes for your convenience. This one-stop service delivery provides you with integrated access to products, services and information:
The following services are rendered at all customer care areas:
- Lodging and following up of all complaints
- Provision of information related to all services
- Liaison with and referral to line departments where necessary
- Handling customer complaints
- Provide information of Rea Vaya services and products
- Attend to Rea Vaya Damaged Cards
- Attend to Rea Vaya Expiry Cards
- Keeping accurate records of discussion or correspondence with commuters
- Communicating courteously with Customers face to face and by telephone
Rea Vaya Customer Care Centres are as follows:
- Orlando Police
- UJ Sophia Town
- Carlton Centre East
Operating Hours:
- Weekdays: 08H00 – 18H00
- Weekends: Closed